Terry has an extensive background in analysis, problem-solving, and business process improvement. Each project adds new and updated ideas and best practices, creating an atmosphere of continuous improvement to Terry's work.

RFP Support

• Led ideation and general development of an RFP for a new hybrid product ride-and-drive
• Participated in numerous "stand-up" presentations as an in-dealership consultant, facilitator, presenter, driver-consultant and training manager

Audi Q-Power Perfect Delivery

• Develop program materials, including large contributions to the "Perfect Delivery Best Practices Handbook"
• Created a website to support the project and consultants in the field, AutoTrainingHub.com (no longer live)
• Designed and implemented live forms to collect information from the consultants electronically
• Designed reports to merge collected data into reporting spreadsheets to eliminate data entry 
• Lead Consultant: Primary resource and mentor for other consultants in the field 

On-Camera Work

• Portrayed a Honda Sales Consultant in clips used in a web-based training module

Ride-and-Drive Design

• Designed handling courses to specifically highlight vehicle strengths and competitor weaknesses
• Attended RFP "stand-up" meetings to provide overview of driving event specifics and answer any detailed questions from the client

Writing

• Article published in Acura magazine for Sales Managers
• Authored “Conducting Effective Meetings” for Mitsubishi training materials
• Articles published in Grassroots Motorsports Magazine
• Contributed narrative to numerous RFPs detailing operation of driving courses