Terry's energetic, interactive style removes the tedium often associated with training.
Colorful stories from his own experiences bring a personal touch and meaningful relevance to any
initiative. |
Facilitation and Training Experience
Recent Work Experience |
Details
|
BMW Sales Immersion for Client Advisers
- Co-facilitated comprehensive review of BMW sales process
- This is a 2.5 day training session with a coaching session with each individual
participant
- Facilitated approximately 10 sections of the curriculum
|
Aug 2012-present
many cities
|
BMW Sales Immersion for Managers
- Facilitator-led training, hotel-based
-
- Review of Sales Immersion for Client Advisors curriculum
- Walk-through of a case study using 7 dealership metrics
- Model and coach on sales training meeting execution
|
Jul 2012-present
many sessions
|
BMW Ultimate Needs Assessment
- Facilitator-led training, hotel-based
-
- Half-day Needs Assessment Workshop
|
May 2015-present
15 cities 44 sessions
|
Honda Building Lifetime Customer Loyalty 101
- Facilitator-led training, hotel-based
-
- Lifetime Customer Loyalty 101 class using DiSC® Profile assessment
|
Mar-Jun 2012
14 cities,
27 sessions
|
Honda & Acura Management Training
- Facilitator-led training, hotel-based
- Certified to teach the following Honda and Acura Management Skills classes and
their Sales Consultant counterpart:
-
- Managing Internet Sales Processes
- Managing the Leasing Option
|
Feb 2011-present
9 cities,
15 sessions
|
Honda & Acura Professional Selling Skills
- Facilitator-led training, hotel-based
- Work w/hotel to prepare room, coordinate catering, set-up and facilitate
training
- Certified to teach all Honda and Acura Professional Selling Skills classes:
-
- Overcoming Objections
- Win-Win Negotiations
- Interpersonal Skills
- Perfect Delivery
- Professional Presentation Skills
- Essential Selling Skills
- Product Knowledge
|
2006-Present
74 sessions
|
BMW Sales & Product Immersion
- Co-facilitated comprehensive review of BMW products and sales practices
- This is a 2.5 day training session held at BMW's Performance Center
- Facilitated approximately 10 sections of the curriculum
|
Jun 2011
Sep 2011
Jul 2012
|
BMW Co-Op Dealership Training - Complete Walkaround
- In-depth walkaround training class
- The BMW Centers split the cost with the manufacturer on these co-op classes
|
Jun 2010-present
14 locations
24 sessions
|
BMW Co-Op Dealership Training - Demo Drive Clinic
- In-depth training class on demonstration drives
- Includes an in-car role-playing segment
- The BMW Centers split the cost with the manufacturer on these co-op classes
|
Jun 2010-present
7 locations
11 sessions
|
BMW Competitive Sales Assault
- Conduct training sessions that merge sales skills with in-depth product knowledge
exploration for a specific BMW model against one of several competitors.
- Models Covered: 3 Series, 5 Series, X3, X5, 7 Series, Z4
|
Mar 2010 to
Nov 2011
31 cities,
62 sessions
|
Honda/Acura New Dealership Training
- Provide all core training to new dealership sales staff
-
- Honda/Acura Philosophy & Company Background
- Overview of Signature Technologies
- Essential Selling Skills
- Professional Presentation Skills
|
Mar 2008-present
6 Dealerships
|
Previous Dealership-based
Training |
Details
|
2011 Honda Odyssey Launch Training
- Conduct 2 sessions (AM/PM), so all sales consultants can attend
- Sales Consultant training including:
-
- Vehicle overview, competitive comparisons, other model updates covered
- Live quizzes using Turning Point ARS (Audience Response System)
- Assessment for manager with suggestions for additional training & coaching
|
4 visits
Oct, 2010
|
2010 Acura ZDX Launch Training
- Conduct 2 sessions (AM/PM), providing the opportunity for all dealership personnel to
attend the training
- Opening session for all store employees from all departments
- Sales Consultant training including:
-
- Vehicle overview, target market, competitive comparisons, delivery techniques
- Walkaround practice
- Demonstration drive including demonstration of major dynamic features
- Live quizzes using Turning Point ARS (Audience Response System)
- Assessment for manager with suggestions for additional training & coaching
|
12 visits
2009-2010
|
Honda Making A Difference In-dealership Training
- Conduct 2 sales training sessions (AM/PM), allowing for individual store and
market differences
- Facilitate detailed discovery/training on various topics, including:
-
- Customer perspective
- Time Management
- Competitive Comparisons
- Delivery Processes and Best Practices
- Overcoming Objections
- Emotional Engagement
- Use of modern research tools
- Listening, questioning, assessing needs
- Performing Effective Presentations
- ...many others
|
177 visits
2005-2009
|
Mercedes-Benz Performance Coaching
- Conduct all-department management meetings
- Train cross-functional groups on interpersonal skills
- Coach individuals to improve personal interaction skills
|
Jan-Jun, 2009
3 Dealerships
20 days total
|
Acura Experience. Leadership In-dealership Training
- Conduct 2 sales training sessions (AM/PM), allowing for individual store and
market differences
- Facilitate detailed discovery/training on various topics
|
Mar-Apr, 2007
19 dealerships
|
Ford Genuine Accessories In-dealership Training Tour
- Provide key selling skills for factory accessories
- Conduct feature-benefit training on specific accessories
|
Jun-Oct, 2006
130 Dealerships
|
Previous Venue-based
Training |
Details
|
BMW Product Training
- Facilitator-led training, hotel-based or at Corporate HQ
-
- Train BMW Corporate personnel on BMW Products and Technologies
|
Nov 2011
&
Mar 2012
2 locations,
8 sessions
|
2012 BMW 6-Series Launch
- Comprehensive, interactive review of the all-new 650i Convertible
- 3, 2-hour sessions per day
|
Apr-May 2011
7 cities
|
Honda Field Training
- Facilitator-led training class for District Sales Managers
- Equip DSM to assess the Internet Sales processes of their dealerships and provide direction
for improvement
- Assisted in adapting session from class for dealership Managers
|
Mar-Apr 2011
5 zones
|
Fisker World Dealer Launch
- Conduct a session for Fisker Automotive retail principals on the current landscape of
hybrid vehicles and how the Fisker Karma differs from current offerings. Also covered
basic modes of operation of the Karma and its charging options
- Led a session a session covering the technology that Fisker is bringing into the retail
environment and how it fits into the sales process
|
Feb 2011
12 sessions
for U.S. retailers
& 3 sessions for European retailers
|
Honda & Acura Auto Show Presenter Training
- Train the staff of the Auto Show circuit on:
-
- Honda company background and philosophy
- Honda and Acura signature technologies
- Honda-recommended walkaround presentation format
- New features and updated product specifications across the model line
- Conduct a coordinated stree drive for participants to experience the vehicles in a
controlled environment
- Provide strategies for answering difficult or odd questions while working the show
floor
|
Sep, 2010
Sep, 2009
Sep, 2008
Sep, 2007
|
Honda Making a Difference Manager Forum
- Facilitate Manager meeting on Honda best practices in various management-related
tasks
|
Jul-Oct, 2007
13 cities
|
Toyota Truck Pro Training
- Facilitate Tundra retail training breakout on assessing needs and matching truck
capabilities with specific buyer needs
- Host Princeton assembly plant tour
|
May-Jun, 2007
4 waves
2 days each
|
Acura Experience.Leadership Manager and Sales Consultant Forums
- Facilitate Manager meeting on best practices in various management-related tasks
- Train Sales Consultants on identical topics as the manager training, with minor
changes appropriate to the audience
|
Jan-Feb, 2007
3 cities,
2 sessions each
|
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